Terms and Conditions

Terms and Conditions

Effective Date: 28/03/2026
Website: https://dialogent.in
Company Name: Dialogent Business Solutions

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Dialogent Business Solutions (“Company”, “we”, “our”, or “us”). By accessing our website or engaging our services, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Services

Dialogent Business Solutions provides digital services including but not limited to:

  • Website design and development
  • WordPress development
  • eCommerce development
  • Search Engine Optimization (SEO)
  • Google Ads and Meta Ads management
  • Social media marketing
  • Performance marketing consulting
  • Technical support and maintenance

All services are subject to project scope, written agreements, and payment terms defined before project initiation.

2. User Responsibilities

By using our website or services, you agree to:

  • Provide accurate and complete information
  • Not use our services for unlawful activities
  • Not infringe upon intellectual property rights
  • Not distribute malicious software or spam
  • Comply with applicable local and international laws

You are solely responsible for the accuracy of content, claims, and materials you provide for marketing or website development.

3. Project Agreements and Scope

Each project is governed by a proposal, quotation, or service agreement outlining:

  • Scope of work
  • Deliverables
  • Timelines
  • Payment structure

Any changes outside the agreed scope may incur additional charges and revised deadlines.

Verbal approvals may be considered binding where documented via email or written communication.

4. Payments and Billing

  • All services require advance payment unless otherwise agreed in writing.
  • Payments are non-refundable once work has commenced.
  • Failure to complete payment may result in suspension of services.
  • For recurring services (SEO, Ads, maintenance), invoices must be cleared before the due date.

We reserve the right to stop campaigns, remove hosting access, or suspend services in case of delayed payments.

5. Intellectual Property

Upon full payment:

  • The client owns the final website design and approved deliverables.
  • Dialogent retains the right to display completed projects in its portfolio for promotional purposes.

All tools, frameworks, proprietary processes, marketing strategies, and internal systems remain the intellectual property of Dialogent Business Solutions.

Third-party themes, plugins, fonts, and tools remain subject to their respective licenses.

6. Website Hosting and Third-Party Platforms

We are not responsible for:

  • Hosting server downtime
  • Third-party plugin conflicts
  • Platform policy changes (Google, Meta, etc.)
  • Algorithm updates affecting rankings

Search engine rankings and ad performance depend on multiple external factors and cannot be guaranteed.

7. Performance and Results Disclaimer

While we use industry best practices in SEO and paid advertising, we do not guarantee:

  • Specific search engine rankings
  • Exact lead volume
  • Sales numbers
  • Ad approval by third-party platforms

Digital marketing performance depends on competition, budget, industry trends, and external platform changes.

8. Confidentiality

We respect client confidentiality and agree not to disclose sensitive business information shared during projects.

Clients agree not to disclose proprietary strategies, systems, or pricing shared by Dialogent Business Solutions.

This obligation survives termination of services.

9. Termination

Either party may terminate services with written notice.

In case of termination:

  • Fees for completed work remain payable.
  • No refunds will be issued for work already delivered.
  • Access credentials and assets will be transferred after dues are cleared.

We reserve the right to terminate services immediately if clients engage in unethical, illegal, or abusive conduct.

10. Limitation of Liability

Dialogent Business Solutions shall not be liable for:

  • Indirect or consequential damages
  • Loss of revenue or business
  • Website downtime caused by hosting providers
  • Platform account suspensions
  • Data loss due to third-party failures

Our maximum liability shall not exceed the total amount paid for the specific service in dispute.

11. Indemnification

You agree to indemnify and hold harmless Dialogent Business Solutions from any claims, damages, liabilities, or legal expenses arising from:

  • Content you provide
  • Copyright infringement
  • False advertising claims
  • Regulatory violations

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Jamshedpur, Jharkhand.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of our website or services after changes constitutes acceptance of revised Terms.

14. Force Majeure

We shall not be liable for failure or delay in performance due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government actions
  • Internet outages
  • Platform suspensions
  • Technical failures

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Dialogent Business Solutions
Rd Number 19, Adityapur 2, RIT
Adityapur, Jamshedpur
Jharkhand 831013, India

Email: info@dialogent.in
Phone: +91-9430367624

16. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.